Our vision

Our vision is to treat all our clients with equal importance and help them reach their specific goals. We aim to help our clients complete their targets within the allotted time frame. It is also our intention to utilize all our resources to their greatest capacity in order to serve and support our clients. Customer satisfaction and providing top-quality services are our highest priorities.

Welcome to MSV Travelcation

MSV Travelcation is a leading BPO (Business Process Outsourcing) service provider that serves clients in the travel domain. We have experienced and knowledgeable personnels in our teams who are well-versed in their respective fields. Hence, we are able to utilize their knowledge and skills appropriately, and serve all our clients in the optimal way. Having been a part of the travel industry for years now, we have a deep understanding of all travel verticals. It gives us an edge over others when it comes to getting the job done. Browse this website or have a chat with one of our customer care executives to find out more about the services we provide.

Our Services

We, MSV Travelcation, provide BPO (Business Process Outsourcing) services for travel portals based in multiple countries. With our excellent track record, we've carved out a niche for ourselves in this fast-paced and demanding domain. Given below are the details of the services we provide. If the service required by you is not mentioned here, feel free to speak to our customer care executives and find out if we can arrange it for you.

Inbound

  • Through calls/emails/chats, we provide travel-related information to potential travelers.
  • We provide assistance to travelers in booking their flights, hotels, rental cars etc.
  • We answer their queries regarding their trip and everything related to it.
  • We help them find the best routes to their destinations.

Outbound

  • We offer end to end sales services.
  • We conduct telephonic surveys if and when required.
  • Whenever required, we upsell and cross-sell the travel products and services to maximize the profits of our clients.

Backend

  • We help you in organizing your portal's database efficiently.
  • We help you in managing your portal's emails as well.

A Message from our company founder

Establishing a company that provides top-quality services has been a long-standing dream of mine. With nearly two decades of experience in the BPO (Business Process Outsourcing) sector, especially in the travel vertical, I've gathered plenty of knowledge and experience to understand all its intricacies. Hence, a few years back, I took the steps to realize my dream and laid down the foundations of my company with great care. Today, it is a flourishing organization consisting of highly skilled and qualified people who give their best every single day.

While serving our clients, we use the best of resources to reach the goals and targets fixed by you. So, you can expect nothing but the best from us.